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Privacy Policy

Effective Date: March 12, 2026

This Privacy Policy describes how JCETech ("we," "us," or "our") collects, uses, and shares your personal information when you visit jcetech.net, make a purchase, or interact with our services.

1. Information We Collect

  • Information You Provide: We collect your name, billing address, shipping address, payment information, email address, and phone number when you engage our services.

  • Security & Technical Logging: For the protection of our infrastructure and users, we utilize IP logging and visitor analytics (including TraceMyIP). This allows us to monitor for malicious activity, prevent unauthorized access, and ensure site stability.

  • Remote Support Data: We use Splashtop for secure remote access. This involves temporary session data and system information required to resolve technical issues.

2. Tracking Technologies & Analytics

We use tracking technologies to improve your experience and protect our site:

  • TraceMyIP & Analytics: We use TraceMyIP and Google Analytics to monitor site traffic and security. This software captures technical data such as IP addresses, browser types, and navigation patterns.

  • International Compliance (GDPR/CCPA): In accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), we process IP addresses based on the "Legitimate Interest" of maintaining website security and preventing fraud.

3. How We Use Your Information

We process your information under the legal bases of Contractual Necessity (to fulfill your requests) and Legitimate Interest (for security):

  • Fulfill orders and process payments.

  • Provide remote technical assistance via Splashtop.

  • Security Monitoring: Identify and block malicious IP addresses or fraudulent activity.

  • Communicate with you regarding services, support, or inquiries.

  • Optimize and improve our site performance.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Transaction Data: Retained as required by applicable tax and commercial laws (typically 7 years).

  • Security Logs: Technical logs (including IP addresses) are typically retained for 30–90 days unless required for an ongoing security investigation.

  • Support Records: Remote support session metadata is kept to maintain service history for the duration of our business relationship.

5. Your Rights & International Transfers

Depending on your location (including the EU and California), you have the following rights:

  • Access & Deletion: The right to request a copy of your data or that we delete it.

  • Correction: The right to fix inaccurate information.

  • Opt-Out: The right to opt-out of "sales" or "sharing" of personal information (Note: JCETech does not sell your personal data to third parties).

  • Complaints: GDPR users have the right to lodge a complaint with a local Data Protection Authority.

  • Data Transfers: By using our services, you acknowledge that your information may be transferred to and processed in the United States.

6. Sharing Your Information

  • Service Providers: Data is shared with Splashtop for remote connections, TraceMyIP for security analytics, and payment gateways for transactions.

  • Compliance with Law: We may share information to comply with applicable laws, regulations, or valid legal requests.

Contact Us

For more information about our privacy practices or to exercise your data rights, please contact us:

Email: jeaston@jcetech.net

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